Enrolling in an Individual and Family Plan by Phone
You can shop and enroll in health plans through Via Benefits Insurance Services on the website or by phone. This article discusses enrolling by phone. Call us at 1-866-322-2824 (TTY: 711) if you'd like to speak with a Via Benefits licensed benefit advisor* and enroll over the phone. If you would like help enrolling on the website, read Shop and Enroll in Individual and Family Plans. If you want to keep the same plan you have now, you don't need to do anything unless you get a notice of a change from the insurance carrier. If you get a notice from the carrier, please call us.
An introductory meeting may be offered with a Via Benefits ambassador, depending on your employer. You don't have to attend an introductory meeting to reserve a time to call a licensed benefit. advisor.
During the Call
During your enrollment call you can expect to talk with professional, pleasant, and knowledgeable individuals who can answer your questions, help you find the right health coverage for your needs, and help you complete your applications accurately.
If you previously called and would like to speak with the representative you enjoyed working with before, that representative may not be available due to other scheduled appointments or high call volume. When you call for your appointment, rest assured you'll be routed to a benefit advisor who's equally qualified to help with your enrollment.
Please have the following pieces of information readily available:
Your Medicare card with your Medicare Number and Parts A and B effective dates if applicable
A list of your prescriptions, including dosages and frequency
Your doctors' names and addresses
Your payment information, just in case you decide to pay for your Individual and Family policy at the time of enrollment
We also recommend you make a list of any questions you may have ahead of time.
When you call, we'll start by verifying your identity. Then the benefit advisor will ask questions to determine which plans are right for you. Once you choose a plan, we'll assist you in completing the application.
Establishing Your Identity
For your protection, each time you contact us, we’re required to verify your identity and confirm we're looking at the correct record in our system. We'll ask you to verify your full first and last names, date of birth or ZIP Code, and the last four digits of your Social Security Number. This process protects your personal information from being accessed by unauthorized callers. After your identity is verified, you'll be transferred to a benefit advisor.
Analyzing Your Needs and Selecting a Plan
The benefit advisor will confirm your profile information is correct (your home address, ZIP Code, Medicare Number, etc.) and verify your prescription list and doctors unless this was completed on a previous call.
You will be asked questions about your current insurance to help us establish your enrollment opportunity and avoid conflicts with any additional coverage.
Your conversation with the benefit advisor will include a series of questions designed to determine your needs. Based on your needs, the benefit advisor will narrow down your plan options and discuss with you specific plans available in your area.
Completing the Application
Once you choose a plan, the final step is completing the application. The benefit advisor will accurately and efficiently help you complete a verbal application. Enrolling by phone takes one to two hours per person, and you must complete your own application unless you have a Financial or Durable Power of Attorney. Read Authorize Others to Access Your Information to learn more.
Schedule an Appointment
The most convenient and secure way to reserve a time to speak with a benefit advisor is on the Via Benefits website. If an appointment time isn't available, please call us at your convenience or consider enrolling on the website.
To reserve a time to call on the website, follow these steps:
1. Sign in and select View Appointments in the Speak to an Expert section.
2. Select who will be participating in the call.
3. Select the date and time you would like to call us.
4. Select Save and Confirm to reserve the appointment.
Note: If you select Return to Home before selecting Save and Confirm, your appointment isn't saved.
5. A summary of the appointment appears on the Speak to an Expert page. Note the Change Appointment and Cancel Appointment links. Whether your appointment was scheduled over the phone or on the website, you have the option to change or cancel it on the website.
6. Please call us at the scheduled time. You won't receive a call from us.
If you miss your appointment, you may call us at 1-866-322-2824 (TTY: 711) at your convenience (be aware hold times may vary).
After Your Enrollment
Within two weeks, whether you enrolled by phone or on the website, you'll be sent a letter from Via Benefits confirming your selection. This isn't your approval letter from the insurance carrier, rather a confirmation we submitted your application.
Within two to three weeks after your enrollment, the Marketplace may contact you if there are questions about your application or if additional information is needed. If such contact occurs, please respond quickly, as the application process may be delayed until any issues are resolved. If you have questions about any communications from the insurance carrier, please contact us.
*Our licensed benefit advisors specialize in health insurance for retirees. They go through annual training and certification to ensure they can help you make an informed and confident decision.