Individual and Family Plan Funding Discrepancies
When you are transitioning from your group health plan to an individual health plan, you may receive communication from your former employer or benefits provider about funding to help pay for your medical premiums or expenses.
If you receive communications from your previous employer stating that you're supposed to receive a certain dollar amount of funding, or that your funding starts on a certain date, verify those things occur. To do so, locate your reimbursement account. When you sign in, you typically see the amount of funding you receive, the start date of your funding, and if you chose to use your funding. Your reimbursement account also displays the available balance per plan year and activity for both contributions and premiums.
If your reimbursement account doesn't show any funding, or the funding amount or start date is different from what you expect, call us immediately for assistance at 1-866-322-2824 (TTY: 711).
Our team of experts can help resolve your issue quickly.