Express Reimbursement
Express Reimbursement provides easy expense submission in just a few steps! Your reimbursement requests are created using premium information we have on file. You simply review and submit the request. We’ll do the rest.
If you’re enrolled in a plan through Via Benefits and haven’t turned on Automatic Premium Reimbursement, you’ll see an informational page about Expense Reimbursement when you log in to the mobile app or website. You can begin your reimbursement request on this page. Note: Express Reimbursement isn’t available if you are enrolled in an Individual or Family Plan and reside in Massachusetts, Rhode Island, or Vermont.
Express Reimbursement is like Recurring Premium Reimbursement, in that you’ll receive your reimbursements monthly. Unlike recurring reimbursement, most Express Reimbursements don’t require supporting documentation. This is a great plus! Most reimbursement requests that are not approved are delayed because of incorrect documentation. You’ll get your reimbursement faster because the request isn’t reviewed unless supporting documentation is needed. Supporting documentation will only be required if you edit the policy period or the amount to be higher than the information we have on file.
Mobile App
To submit an Express Reimbursement on the Via Benefits Account mobile app, follow these steps:
1. Select Go to Premiums.
Note: If you previously selected Don’t Show Again and have policies that are eligible for reimbursement, you can get to Express Reimbursement from the Dashboard.
2. On the Eligible Expenses page, select the expense you want reimbursed.
Note: Primary’s Portion is displayed when an employer or former employer limits who can be reimbursed from the Health Reimbursement Arrangement (HRA). In the example below, the account only allows reimbursement for the primary participant, so the policy has been split to allow the participant’s portion of the expense.
3. On the Review and Submit page, select Edit to change the premium amount or policy period. Select Submit if you are satisfied with the request as is.
4. Edit it the Policy Period or Amount if needed.
Note: If you edit the Policy Period or Amount and change the request to a higher value, you’ll need to submit supporting documents. Follow the prompts to upload documents. When documentation is required, it needs to reflect the premium amount requested, or if the policy starts before or ends after the date reflected in Express Reimbursement, documentation must reflect the correct dates.
5. Select Review.
6. On the Finished page, you will see a message indicating if the request is Approved, Denied, Approved and Denied, or Submitted.
Note: You may be presented with the opportunity to Sign Up Now for direct deposit and get your reimbursement faster.
To learn about canceling your Express Reimbursement, read Modifying Future Recurring Premium Reimbursement.
Website
When premiums are available for Express Reimbursement, an informational page displays after signing into the website.
To submit an Express Reimbursement on the website, follow these steps:
1. Select Go to Premiums.
Note: If you choose Don't Show Again, and you have policies available for reimbursement, you can go to Express Reimbursement from the Dashboard.
2. On the Eligible Expenses page, elect Express Reimbursement for each eligible premium separately.
Note: Primary’s Portion is displayed when an employer or former employer limits who can be reimbursed from the Health Reimbursement Arrangement (HRA). In the example below, the account only allows reimbursement for the primary participant, so the policy has been split to allow the participant’s portion of the expense.
3. Review the expense and make any needed edits by selecting the Pencil icon.
Note: If you edit the Policy Period or Amount and change the request to a higher value, you’ll need to submit supporting documents. Follow the prompts to upload documents. When documentation is required, it needs to reflect the premium amount requested, or if the policy starts before or ends after the date reflected in Express Reimbursement, documentation must reflect the correct dates.
4. Select Submit when all of the information is correct.
5. On the Finished page, you will see a message indicating if the request is Approved, Denied, Approved and Denied, or Submitted.
Note: You may be presented with the opportunity to Sign Up Now for direct deposit and get your reimbursement faster.